Professional Services

In a cross-channel, multi-channel, multi-touchpoint, multi-market world, how do you formulate a cohesive and agile strategy?

Venda Professional Services can provide the strategic insights that underpin successful convergent commerce operations. Our services include:

• Market and customer profiling and segmentation
• Competitor definition, benchmarking, and capability to define your optimum USPs
• Multi-channel and online opportunity measurement and analysis
• Proposition benchmarking and enhancements
• Assess online and offline volumes, costs, and market sensitivities
• Improving operational and fulfillment process and implementing best practices
• Optimizing commerce site structure, merchandising, promotions, and marketing
• Delivering financial models, business cases, and potential implementation plans

Today’s consumers expect personalized shopping experiences and true connection with the brands they frequent. They want to shop, compare, share and buy in ways they trust - that engage and make shopping and purchasing easy. Successful retailers and brands will inspire consumers on every level – visually, contextually, emotionally and technologically – across every channel.

Inspiration is no trivial task.

Venda’s site design services are included with your Venda relationship. We can complete
the designs for you or work with your team or agency of record. Our team has an intuitive
grasp of the shopper’s needs – perfected through hundreds of site designs for leading brands. We can help you design and maintain a unified brand identity and engaging experience throughout your customer’s journey. We are experts in digital, animation, interactive media and multichannel commerce experiences.

Venda’s design team can work with you to:

• Design experiences most likely to move customers to action.
• Map a phased approach to testing new branding concepts.
• Make unique product and brand attributes stand-out.
• Communicate brand DNA through color, descriptions, product placement.
• Determine which designs motivate recall and loyalty.
• Unify your eCommerce, mobile, social and retail brand identities.
• Discuss your brand’s evolutionary stage and design possibilities.

Venda provides dedicated resources comprised of three levels of support to engage with your ecommerce team from day-1 offering their expert advice along with training and delivery of all your ecommerce needs.

Your commerce account manager, service delivery manager and helpdesk team work together as a comprehensive unit to meet the day-to-day challenges that many of our clients face as they build and grow their ecommerce division. The net result is a fully optimized store front which paves the way for a complete and user friendly experience with increased conversion and return on investment.

Partners in success: Your assigned resources help you grow your multichannel business and maximize your investment in the Venda cloud commerce platform through a holistic review and development of your convergent commercestrategy. This resource helps you:

• With store optimization and best practices through SEO/SEM, Site Usability and Product Merchandizing to effectively increase site conversion and registration.
• Leverage Cross-Channel Marketing insight in areas such as Mobile, Social Media and E-mail Marketing
• Monitor Analytics
• Setting and Tracking Quarterly KPIs
• Providing consultancy and technical assistance with Venda Partners
• Enhancing Platform functionality, training and communicating roadmap
• Serving as your primary point of contact