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Round the click global support with Venda

24/7/365 Global Support:

  • Venda has global operations on three continents that can provide 24/7/365 merchant support
  • We constantly monitor every part of the eCommerce eCosystem so that you don't have to, and can be safe in the knowledge that everything is being taken care of
  • Venda also has a web-based support application to make it easy for our Merchant Partners to list a question that they might have
  • Venda also outlines competitive SLAs on uptime, availability and response time, to ensure the Venda Community know that their customers will be receiving the best online experience

What our customers say:

"By working together we have made great strides forward. Although challenging, we have seen our relationship as a partnership help us develop a Website we can both be proud of."

Merchant Partner: Wilkinsons

Global Helpdesk and Support:

'Always on' is an expression that is now common through the increased penetration of broadband. It is a good way to describe our support network. All systems and integrations are constantly monitored with engineers on call as soon as a problem may arise. A lot of the support happens without you even knowing - protecting your business against hacks and attacks, dealing with any integration errors, and ensuring that your business can continue to trade 24 hours a day.

We always think it is best to pick up the phone and talk to us, but all support queries can be logged through our online support portal, ensuring that both you, and us (for our SLAs) have full visibility of the status of any outstanding queries.

Venda eCommerce eCosystem

eCommerce eCosystem

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